# billboardvinyls-com > Public Help Center articles for billboardvinyls-com. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Billboard Vinyls Tarps](https://help.billboardvinyls.com/en-US/billboard-vinyls-tarps-107742.md): Billboard Vinyls are thick and durable and make the best tarps. Click here for more information. - [New Vinyl Tarps](https://help.billboardvinyls.com/en-US/new-vinyl-tarps-190471.md): New Vinyl Tarps are made with a thick PVC material. Click here for more information. - [New Poly Tarps](https://help.billboardvinyls.com/en-US/new-poly-tarps-107766.md): New Poly Tarps are a traditional style tarp used for any project. Click here for more information. - [Mesh Tarps](https://help.billboardvinyls.com/en-US/mesh-tarps-192983.md): Mesh Tarps are extra heavy-duty black mesh tarps. Click here for more information. - [Canvas Tarps](https://help.billboardvinyls.com/en-US/canvas-tarps-199009.md): Canvas tarps are water-resistant yet breathable and strong. Click here for more information. - [Tarp Comparison Chart](https://help.billboardvinyls.com/en-US/tarp-comparison-chart-204338.md): Click here to compare the features of our tarps. - [What is the thickness of the material?](https://help.billboardvinyls.com/en-US/what-is-the-thickness-of-the-material-192944.md): Most of our vinyls are between 12-15mil thickness. Their weight, on average, is approximately 7.5 oz/yd2. Our new poly tarps are between 6-10mil thickness. - [What is the vinyl material made of?](https://help.billboardvinyls.com/en-US/what-is-the-vinyl-material-made-of-192987.md): All of our Billboard Vinyls and the New Vinyl Tarps are made out of waterproof, weather-resistant, anti-mildew PVC. They are specially coated to be UV protected as well. Our new tarps are made of PE poly material and are waterproof, UV resistant, and - [Are your tarps UV protected?](https://help.billboardvinyls.com/en-US/are-your-tarps-uv-protected-192996.md): Yes, all of our tarps are coated with a UV protective layer. This layer helps to extend material life by protecting the vinyl from UV rays. UV rays are one of the major causes of material deterioration in outdoor use. - [What can your tarps be used for?](https://help.billboardvinyls.com/en-US/what-can-your-tarps-be-used-for-192991.md): Our billboard taps, new tarps, poly tarps, and mesh tarps can help you with your project, big or small. They are extremely durable and flexible, making them a great affordable resource for home improvement, DIY projects, lining ponds, etc. Common use - [Are billboard vinyls good for pond liners?](https://help.billboardvinyls.com/en-US/are-billboard-vinyls-good-for-pond-liners-192993.md): We know many people who have used them for pond liners and love them. Since they were once billboard advertisements first, there may be a chance of pin-sized holes in the vinyls. We recommend Flex Seal tape as a way to patch any holes if need be: htt - [Can the billboard vinyls be seamed together?](https://help.billboardvinyls.com/en-US/can-the-billboard-vinyls-be-seamed-together-192995.md): Yes. You can tape or glue the tarps with waterproof tape or sealer to create any square footage configuration you need. We recommend Flex Seal (https://www.flexsealproducts.com/product/flex-tape/). Flex Tape is a super strong, rubberized, waterproof - [Do the billboard vinyls have grommets or pipe sleeves?](https://help.billboardvinyls.com/en-US/do-the-billboard-vinyls-have-grommets-or-pipe-sleeves-192985.md): Billboard Vinyl Tarps:. The billboard vinyls do have pipe sleeves on all four edges. There are no grommets pre-installed. The pipe sleeves are an additional 4" on each side - this extra amount is not counted in the size vinyl. For example, if you ord - [Are the Billboard Vinyls clean?](https://help.billboardvinyls.com/en-US/are-the-billboard-vinyls-clean-192988.md): The Billboard Vinyls are not new - they are cleaned as best as we can without doing a complete washing. However, some permanent discoloration may occur due to travel or wear before entering our warehouse. - [Will my billboard have a white or black backing?](https://help.billboardvinyls.com/en-US/will-my-billboard-have-a-white-or-black-backing-192945.md): Great question! We have both black and white-backed billboards. One side is the former advertisement, and one side is either black or white. You can pick your color when you are picking the size. Please sign up for our restocks if you do not see the - [Do you offer custom sizing?](https://help.billboardvinyls.com/en-US/do-you-offer-custom-sizing-192947.md): Currently, we do not offer custom sizing, but we do carry the most popular sizes of tarps. You can cut them down in size or sew them together to fit your specific need. They can also be seamed together. - [Do you offer discounts on bulk orders?](https://help.billboardvinyls.com/en-US/do-you-offer-discounts-on-bulk-orders-192943.md): Yes, we do offer discounts on orders of 10 or more vinyls. If you’re interested in getting a quote, please send us an email at info@billboardvinyls.com. - [What is your return policy?](https://help.billboardvinyls.com/en-US/what-is-your-return-policy-192941.md): All purchases made through our website are final sales, and we do not offer returns or exchanges. We stand behind our product, and If your product arrives damaged, email us within seven days of receiving it to info@billboardvinyls.com, and we’ll be g - [Can I cancel my order?](https://help.billboardvinyls.com/en-US/can-i-cancel-my-order-192942.md): If you wish to cancel your order, please send us an email at info@billboardvinyls.com to cancel. We will do our best to accommodate your request. We cannot guarantee your request will be received in time. Please remember that our business hours are M - [Where do you ship?](https://help.billboardvinyls.com/en-US/where-do-you-ship-198973.md): We ship within the United States. Unfortunately, we cannot ship to Hawaii or Alaska at this time due to shipping rates. - [How long does shipping take?](https://help.billboardvinyls.com/en-US/how-long-does-shipping-take-198974.md): Once your order ships from our California or Tennessee warehouse, it should arrive within 3-5 business days, depending on the size of your order and where you are based. Please allow 1-2 business days for order processing. You can track your order HE - [How much does shipping cost?](https://help.billboardvinyls.com/en-US/how-much-does-shipping-cost-198977.md): Shipping is very important, and we do our best to keep your price down. Billboards and Tarps are heavy, and we provide discounted rates from our partner carrier - FedEx. Once you add the products to your cart, you can put in your state and zip code t