Our office hours are M-F 9am to 1pm CST. The best way to contact us is by email at info@billboardvinyls.com. We are closed on the weekends and all major holidays. We will get back to you within 1-2 business days! Thank you for your patience.

We are available by phone during business hours only. If we miss you please leave us one voicemail and we will get back to you shortly. Email is the best way to get in touch with us. We look forward to chatting with you soon.

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All the sizes we offer are listed on our site. We are not able to add additional sizes at this time. Sign up for our restock emails if the size is listed but out of stock. We add additional inventory monthly.

I am looking for a specific size. Is it available?

We are sorry that you received a damaged tarp. The Reused Billboard Vinyl tarps have an extra 4-6" of material along all edges, known as pipe sleeves/pocket edges, that are not counted in the size of the vinyl. The edges of each billboard will likely have rips or tears since they were secured previously by this portion of the material. These edges will not affect the body of the tarp and are not considered damaged. If the body of your tarp is damaged, please email info@billboardvinyls.com, including photos of the damaged tarp, and we will do our best to make it right.  Thanks for understanding, and we look forward to chatting with you soon.

My order arrived damaged. What should I do? 

Please send us an email to info@billboardvinyls.com explaining the issue with your order and we will do our best to make it right. Thanks for understanding, and we look forward to chatting with you soon.

My order arrived incomplete or incorrect. 

We do not allow in-person pickups at our Los Angeles or Nashville locations. Thank you in advance for your understanding.

Can I pickup my order in person?

Our New Vinyl and New Poly tarps include grommets.  
Our Reused Billboard Vinyl Tarps do not have grommets.  The billboards have an extra 4-6" of material along all edges, known as pipe sleeves/pocket edges, that are not counted in the size of the vinyl. The edges of each billboard will likely have rips or tears since they were secured previously by this portion of the material. These edges will not affect the body of the tarp and are not considered damaged tarps.  To find out more about our products, check out this article.

What are the difference between your tarps? 

Our New Vinyl, New Poly, Mesh, and Canvas Tarps all include grommets. 

Our Reused Billboard Vinyl Tarps do not have grommets but have a 1-2 inch pipe sleeve around them. Please note that some of the pipe sleeves will have rips and tears, but this is not included in the tarp size. 

To find out more about our products, check out this article.

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